Harvey Group Practice

- a general practice for you -

Appointments/ Home visit requests

What type of appointment should I book?

With over 13,000 patients, we offer a variety of appointment to try to accommodate as many patients as possible. Appointments can be made in advance, or on the day. If you have a list of problems, please book a double routine appointment. You may be asked to make another appointment if all the issues can not be safely dealt with within your appointment time .

Routine appointments with a GP – Book an appointment online  or for GPs & Nurses book an appointment by phone 01727 831888 or in person –  for both Harvey House and Jersey Farm

These are 15 minute slots available as

– advanced booking
– on the day booking

The clinic times are

GP – 9am-12.30pm & 4pm-6pm. Some earlier afternoon appointments are available.
Nurse – 9am-12pm & 3.30pm-6pm

Single Problem Emergency Clinic – book on 01727 831888

These are short, 10 minute appointments designed to deal with a SINGLE URGENT problem. They are bookable at 1.30pm the preceding day or on the day at 8.00am. Please note if you have a list of multiple problems you will be asked to rebook another more suitable appointment.

Medical Emergencies – contact 01727 831888 (for both Harvey House and Jersey Farm)

If you have a clinical condition that is an emergency, please phone to speak to a receptionist for further advice. Please phone as soon as you can, in the morning if possible. Where possible, we will try to allocate you a booked appointment time. However, if all the clinics are booked, you will be fitted in between existing booked patient, which may mean that you have to wait a variable amount of time.

Telephone advice line – Acute problems not requiring an examination – book on 01727 831888 before 10.30am (Mon-Fri)

A doctor is available Monday – Friday for help with simple, self-limiting health problems where advice only is appropriate and an examination is not required. These include: cold and flu symptoms (including swine flu), diarrhoea and vomiting, cystitis, simple sprains, back pain and many more problems. Please telephone 01727 831888; a doctor will call you back the same day. You will need to call before 10.30am to be put on the advice line but these calls are made throughout the morning and early afternoon, so you won’t be given a specific time.

Please try to avoid ringing this line to ask for repeat prescriptions, except in an emergency. Please see the ‘prescription’ page for further details.

Telephone advice for ongoing problems – contact 01727 831888

If you have a non-urgent query about an ongoing condition, it is best to try to speak to your usual doctor who knows your medical background. It may be that your doctor is not available immediately or is not in the surgery that day. However, they will ring you back at the earliest opportunity.

Home visits (House Bound Patients only) – PLEASE REQUEST BEFORE 10.30am

It is usually safer for patients to come to the surgery where we have full access to patient’s notes, test results, hospital correspondence and full medical equipment. Therefore we strongly encourage patients to come to the surgery.

However, we realise this is not possible for all patients. If you require a home visit, please phone the receptionist BEFORE 10.30am of the day of the visit. The receptionist will always ask for a description of your symptoms as this helps the doctors plan their visits.   You may be rung back by the doctor for further information to allow them to safely plan when to see unwell patients.

Useful tips to help to make the most of your time with your clinician

Multiple problems – Book a double appointment

Do you have a ‘shopping list’ of problems that you have been saving up for the last few months? If so, please consider booking a double routine appointments.

Why?

Surgeries are booked with back- to -back appointments. Based on patient feedback, to help us run to time,  you may be asked to make another appointment if you have multiple problems that can not be safely dealt with in a single appointment.

More than one family member needs to be seen?

Please book a separate appointment for each individual.

It is not possible for a doctor to see additional members of the family in a single time slot, due to the need for a full history and examination that may be needed for each patient to ensure patient safety.

Help us run to time

We try our best to see patients at their allocated appointment time as we appreciate how frustrating waiting can be.

Unfortunately, this may not always be possible because of unexpected clinical emergencies that clinicians may have to deal with.

However, there are things that you can do to help us try to run time.

Please help us by turning up on time. To maximise the number of patients we can see, appointments are booked back to back. Turning up late means that your appointment ends late, resulting in all the patients booked in after you will being seen late.

If you are very late and subsequent appointment times after you have other patients booked into them, the clinician will do their best to see you but if this is not possible, you will be asked to rebook your appointment.

Courtesy

We ask that our patients treat the doctors and staff with courtesy and respect. Physical or verbal abuse will not be tolerated.